Frequently Asked Questions at Mix Cosmetiques

Will I be making my own products? Do I mix it myself?

Crafting your custom product is a mix of art and science as well as a guided tour. We will not allow you to do something that is beyond your capabilities. If you choose the custom makeup option that means a trained color technician will be walking you through the entire process of choosing your colors as well as physically mixing, pouring and manufacturing each product you choose.

If you choose the workshop option that means you will be in charge of crafting each item you make with the guidance of a trained mixologist. If the process feels too challenging just ask. We are happy to help. That’s what we’re here for, to make sure you go home with a beautiful, successful product!

Does everyone have to make a custom product?

If you are visiting with someone who does not want to create a custom product at the workshop they are still welcome to hang out and consult with you on your choices!

Do you offer virtual services?

We do not offer virtual services at this time.

Can I match a discontinued product?

If you would like to match a discontinued shade, please bring your product to your reservation. We can also offer this service virtually or by mail. Contact us about that option here.

What payments do you take?

Mix Cosmetiques accepts all major credit cards, Apple Pay, Google Pay and Mix Cosmetiques gift cards. If you’d like to pay ahead of your reservation, you can do so.

Does Mix Cosmetiques have an age limit?

Mix Cosmetiques is for everyone of all ages! We do require anyone under the age of 18 to be accompanied by a parent or guardian. There are options that children will be more interested in however and you might want to consult with them before making a final choice.

What do I do if I have a complaint about my experience?

Didn’t have an amazing experience? We’re sorry to hear that. Please reach out to us and we will do our best to make it right.

Does Mix Cosmetiques accept coupon codes from third parties?

We don’t accept coupons or deals from third party websites or social channels. We occasionally do offer promotions, so sign up for our Mix Cosmetiques emails to make sure you don’t miss out!

Do you accept tips?

Tips are appreciated, but not required. You will have the option when you check out or cash is always accepted.